Capita Blunders Affect Retired Firefighters’ Pensions, Raising Concerns about Civil Service Contract
London, UK – Retired firefighters from the Ministry of Defence’s fire and rescue service are facing significant delays and payment issues with their pensions, following a £525 million contract awarded to outsourcing group Capita in 2019. Since Capita took over the administration of the Defence Fire and Rescue Project (DFRP), retired workers and spouses of deceased pensioners have reported miscalculated benefits and lengthy delays in receiving their payments. The mistakes have left some individuals waiting …