AI chatbot debacle forces Air Canada to pay partial refund, tribunal rules
Vancouver, British Columbia – A Vancouver man has won a partial refund from Air Canada in a case that sets a potential precedent for the use of artificial intelligence in business. The Canadian tribunal ruled in favor of Jake Moffatt, who sought a bereavement fare after the death of his grandmother. He interacted with the airline’s chatbot, which erroneously promised him a discount on his flight ticket. Moffatt later discovered that the airline’s actual bereavement …