Burden: Elderly Patients Struggle to Navigate Complex Health Care System and Services
Sudbury, Massachusetts – A routine trip to collect the mail turned into a painful experience for Susanne Gilliam, 67, when she slipped on black ice in January. The resulting injury to her left knee and ankle set off a chain of events that highlighted the challenges faced by many individuals navigating the complexities of America’s healthcare system. Seeking treatment for her ankle, Gilliam encountered hurdles and delays as she tried to coordinate care at a …